If you live in the United States, chances are good that you’ve flown on JetBlue Airlines at least once. However, if you haven’t been reading the airline’s policy pages, you may not be aware of some of their important JetBlue flight cancellation rules. Here’s what you need to know about how to cancel a JetBlue flight change and how this might impact your refund or rescheduling plans.
What are my rights under the new refund policy?
Each passenger will receive a refund if their flight is canceled or diverted. According to The JetBlue Airport Experience Refunds, published on Aug. 3, 2018 (and amended on Oct. 30, 2018), Refunds are paid via e-commerce card unless you choose cash at check-in; contact Jet blue customer care for details. The JetBlue refund policy specifies that refunds do not include customer change fees, although credit toward future travel may be applied instead of a cash refund. Any fees paid prior to check-in—such as JetBlue baggage fees or in-flight purchases—are nonrefundable according to new JetBlue Airways rules but can be used for future travel within two years from purchase date or issued as statement credit.
I have paid for a ticket in full, but it is being cancelled. When will I get my money back?
If you have purchased a ticket from JetBlue Airways, Inc. (JetBlue), you may be entitled to a refund for fees paid for optional services for which you did not receive an associated benefit or for some fees paid in connection with special travel accommodations provided by JetBlue, such as additional baggage fees. For JetBlue airlines ticket purchases that were cancelled more than 45 days prior to your flight departure, a full refund will be issued. Refunds are pro-rated for cancellations between 30 and 45 days prior to departure based on current fares at time of JetBlue cancellation policy and include any fare differential if applicable. Refunds will be issued when available, subject to regulatory requirements.
I have purchased a Basic Economy ticket, which means I cannot use air miles/frequent flyer miles. Will I receive cash instead?
Airline tickets are often purchased using rewards points, vouchers or even cash. If you have purchased a ticket and are expecting your frequent flyer miles to be applied, it is likely that you can still receive those miles by contacting JetBlue airlines customer service number at (+1-888-720-1433) 1-800-JETBLUE (538-2583). There may be a fee associated with transferring these frequent flyer miles. For more information on transferring points/miles click here. Have more questions about JetBlue flight cancellations? Contact JetBlue Airways directly for more information.
My flight was cancelled. Do I need to make alternate travel arrangements myself, or can I be re-routed on another airline at no additional cost?
If you’re ticketed on a JetBlue Airways flight that is cancelled, re-booked or substantially delayed, we will work with our partner airlines (travel providers) to get you where you need to go. Our travel provider partners include Delta Air Lines and Virgin America for domestic JetBlue flights; American Airlines and American Eagle for JetBlue international flights; Spirit Airlines for select routes within our West Coast network and Alaska Airlines for cross-country service between West Coast cities. [source] Airlines cancel JetBlue flight due to a variety of factors, including weather conditions at your departure airport or destination, systemwide delays or mechanical issues with aircraft.
Can you tell me exactly what happens if my flight is cancelled? How do you notify passengers of cancellations?
For example, an airline will typically send e-mails (or tweets) when JetBlue airlines flights are cancelled. Travelers can also call airlines directly to check on their JetBlue flight status and chances of being cancelled. But you may need to check in JetBlue with them frequently, since many airlines change their cancel notification procedures depending on how long before departure your flight is cancelled. During extreme weather conditions or in other special situations like security threats, airlines will also provide information and updates via their website, Facebook and Twitter pages. For example, JetBlue Airways usually tells passengers 24 hours before a JetBlue Airline cancellations announcement (and 48 hours in advance if it’s due to weather), while Southwest Airlines gives a 15-minute heads up via e-mail and text messages or social media updates.
If my flight has been cancelled because there are not enough seats on another JetBlue flight and/or alternative flights available at no additional cost, can you put me on another airline’s flight at no additional cost?
JetBlue does not issue new boarding passes for rebooked JetBlue flights on other airlines. Once you’ve been rebooked, you’ll need to go through that airline to get a boarding pass, and can then JetBlue check in online or at an airport kiosk. If you’re alternative flight is operated by JetBlue Airways or JetSuiteX, our sister companies (which are also on-jet partnership airlines), you’ll be able to travel under your original itinerary number and any confirmed reserved seats will be automatically transferred for free. If you choose another carrier, remember that it is possible that seat space may not be available so seats might need to be purchased separately prior to departure.
Will refund amounts change depending on what day of the week my flight was scheduled for departure?
JetBlue Airline’s policy is that refunds for JetBlue plane tickets canceled due to a natural disaster or travel-related emergency will not change depending on what day of the week my flight was scheduled for departure. For example, if your flight was scheduled to depart on Monday and it got canceled due to bad weather, JetBlue will refund your ticket exactly as if it had been scheduled for a Saturday departure instead. The airline’s cancellation policy applies in these situations and no further consideration will be given. JetBlue may cancel JetBlue flights if they don’t have enough crew or if there is not enough equipment available.