There’s a reason why businesses spend roughly $4.21 trillion on IT services every year. Without technology, most businesses cease to function. As such, it’s vital to have a professional that can help prevent and fix problems.
Unfortunately, few businesses can afford the expenses of an in-house IT department. The good news is that managed IT services are a great cost-effective solution to this problem. Unfortunately, selecting managed IT services is easier said than done.
So how do you make sure that the company you choose is qualified? Simple: read this article. In it, we’ll go over the seven factors you should always consider when hiring a new managed IT service. Let’s get started!
1. Do They Have Good Referential?
The first place you should turn to when finding a managed IT service is your network. You never know if one of your friends, family, or acquaintances has a company that they can recommend.
This is ideal because the individual can vouch for them. However, if no one has any suggestions, then you’ll need to do some research. An online search is a good place to start.
Just make sure that the company comes with lots of good referential in the form of customer reviews. You can also try to reach out to current or former clients. They might have a lot to say about the way the managed IT service operates.
2. Do They Have Experience In Your Field?
It’s important to find a managed IT service that has experience in whatever field you’re involved in. While there’s a lot of overlap in tech, the reality is that an accounting office has different needs than a healthcare organization.
As such, it helped to find someone who’s had other clients in whatever industry you’re involved in. At the very least, the services should be cross-trained in the various platforms and technologies.
This will give them a wide enough range of knowledge to help you out with whatever problems you’re experiencing. If you need a credible managed IT service with lots of experience, then make sure to check out Techspert Services for IT support Orlando.
3. How Accessible Are They?
If you experience a tech problem and your managed IT service doesn’t respond to you, then it can rob you of a whole day’s worth of work. As such, you want to make sure the services are accessible whenever you need them.
An IT company that takes a few days to respond to your quest is simply not worth your time. Ideally, they’ll be able to get everything back up and running in a few hours or even minutes.
Test the waters to see how accessible the company is. Call or email them, and see how long it takes them to get back to you.
4. Are They Proactive About Addressing Problems?
In the world of forest fires, it’s not enough for a fireman to simply put out fires as they appear. Instead, they need to proactively prevent the fires from even happening.
The same goes for managed IT services. It’s still a managed IT services job to deal with these problems as they arise. However, if they aren’t getting to the root of the things that are causing your tech issues, then they’re doing you a major disservice.
Look for IT services that perform frequent analysis to identify weak spots in your tech. They should also implement preventative procedures to stop the issue from snowballing into something more serious.
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5. Do They Provide a Service Level Agreement?
It’s always important that a managed IT service provides you with a service level agreement. This is a document which details the standards that the IT company is expected to uphold. Included are things like the quality, responsibilities, and the time needed to fix them.
This is vital because it creates transparency in terms of what’s expected. You also shouldn’t be afraid to ask for changes in the service level agreement. An IT service should be willing to evolve and improve the services that they offer.
6. Do They Take the Time to Answer Your Questions?
You shouldn’t be afraid to ask specific questions to your managed IT service. They should provide you with detailed answers to whatever question you asked.
Be careful around services that only offer generalized answers that barely relate to your original inquiry. This shows that they either don’t care enough to answer, or they lack the knowledge to even provide an answer.
Regardless, neither option is good for your business. So, make sure that the IT service is capable of providing detailed and relevant answers to your questions.
7. Can They Scale Along With Your Company
Scalability is one of the main reasons why many people choose managed IT services. It’s a major benefit to be able to select the level of service that your business requires. However, in addition to this, you should also make sure that the company can grow as your business expands.
Sadly, much smaller managed IT services simply aren’t able to meet the demands of a larger business. Since finding a whole new provider can be a pain it’s worth it to take the time and see whether or not the service is capable of scaling up should you choose to expand. This will save you a lot of headaches in the future.
Enjoy Learning About Selecting Managed IT Services? Keep Exploring
We hope this article helped you learn some questions to ask when selecting managed IT services. As you can see, there’s a lot to remember when interviewing potential candidates. However, it’s important to make sure that the business your choosing is a good fit.
And, as long as you ask all these questions, then you should be able to root out any bad services. Did you enjoy this article? If the answer is yes, then you’re in the right place. Keep reading to find more topics that you’re sure to love.
